Privacy Policy

1. Who we are

Fitwell Scaffolding LLC provides scaffolding rental, contracting, sales and access solutions in the United Arab Emirates. For information submitted through this website, Fitwell Scaffolding LLC is responsible for deciding how that information is used.

2. Information we collect

Depending on how you use the website, we may collect:

• Your name, company, phone number and email address.
• Project information such as location, service required, expected dates, duration and the details you choose to share.
• Testimonial information including your name, work email, company, role, location, rating, feedback and an optional company logo.
• Basic technical and security information processed by our website and hosting providers, such as request time, browser information and IP address.

Please do not submit confidential drawings, identity documents or sensitive personal information through the enquiry form. Ask our team for the appropriate document-sharing channel.

3. How we use information

We use personal information to:

• Respond to enquiries and discuss project requirements.
• Prepare or follow up quotations and service requests.
• Assign enquiries to authorised Fitwell team members.
• Maintain lead, follow-up, security and audit records for our business operations.
• Review, approve and manage submitted testimonials.
• Protect the website from abuse and technical problems.
• Meet applicable legal and regulatory obligations.

We do not use an enquiry as consent for unrelated promotional marketing. If we introduce marketing communications, any consent request will be presented separately where required.

4. Testimonials and publication

Testimonials are submitted through private invitation links. Nothing is published automatically. If you give permission, authorised Fitwell users may review and publish your name, company or role, rating and testimonial. Your work email is used for verification and communication and is not displayed publicly. If you provide a company logo, it may be displayed with the approved testimonial.

You may contact us if you want to withdraw publication permission. Withdrawal will not affect processing that was lawfully completed before the request was received.

5. When information is shared

Information may be accessed by authorised Fitwell personnel and service providers that help us host the website, operate the enquiry and administration systems, maintain databases or provide technical support. These providers should receive only the information needed to perform their services.

We may also disclose information when required by applicable law, a court, a regulator or a lawful government request, or when necessary to protect legal rights and system security.

6. International processing

Some hosting, database or technical service providers may process information in countries outside the United Arab Emirates. Where this occurs, we take reasonable steps to use appropriate service providers and safeguards as required by applicable data-protection law.

7. Data retention

We retain enquiry, project and testimonial information only for as long as reasonably necessary to respond, manage the relevant business relationship, maintain appropriate records, resolve disputes and meet legal or accounting obligations. Information that is no longer required should be securely deleted or anonymised.

8. Security

We use reasonable technical and organisational safeguards intended to protect information against unauthorised access, loss, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

9. Your choices and rights

Subject to applicable law, you may ask about the personal information we hold about you and request access, correction, deletion, restriction or withdrawal of consent. We may need to verify your identity before completing a request, and certain records may need to be retained where legally required.

10. Cookies and browser storage

The public website uses limited browser storage to remember actions such as dismissing the quote prompt. The private admin area uses an essential sign-in cookie. We do not currently use advertising cookies on the public website. This policy will be updated, and consent controls added where required, before introducing non-essential analytics or advertising tools.

11. Children

This website is intended for business and project enquiries and is not directed to children. Please do not submit information about a child through the website.

12. Changes to this policy

We may update this policy when our website, services or legal obligations change. The latest version will be published on this page with its updated date.